Onboarding & activation (core focus)

• Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.

• Drive product adoption so clients embed Daidalo into their daily workflow and reach their first concrete results fast.

• Develop and execute strategic account plans to maximise adoption, retention and expansion.

  
  

Retention & relationship management

• Proactively manage a portfolio of clients to drive retention, satisfaction and measurable business outcomes.

• Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.

• Monitor account health, usage and performance metrics to anticipate risks and identify opportunities for growth.

  
  

Growth & expansion

• Identify and execute expansion opportunities that grow customer value and contribute to revenue growth.

• Own the renewal process, leading contract and pricing discussions with a focus on value realisation and ROI.

• Turn satisfied clients into references, cases and ambassadors.

  
  

Voice of the customer & alignment

• Collaborate closely with Product, Sales and Operations to align on customer goals, resolve issues and deliver a seamless experience.

• Share customer insights and feedback to influence product improvements and optimise the customer journey.

• Champion a culture of proactive engagement, continuous learning and customer advocacy across the organisation.